Repairs

Call our Customer Support team on 0344 871 1530 to book a Santon product repair.

We also offer the option to include a year's protection plan with your hot water cylinder repairs.  You can spread the cost of this plan by using our direct debit payment option.  Call us on 0344 871 1530 to arrange an appointment.

 

Is your product in warranty?  If so... Will you need your serial number when you call?
 YES  Your repair will be free of charge  YES
 NO  A range of fixed price repair products are available for cylinders, electric boilers and selected water heaters.  YES

IMPORTANT!

When you call us, please provide:

  • Product installation address including postcode
  • Installer name and address
  • Product serial number, this can be found on the installed product
    • on cylinders this can be found on the data labels

We also offer protection plans for your domestic hot water cylinder.  You can spread the cost of this plan by using our direct debit payment option. Our cylinder protection plans are covered by our partner company, Baxi Customer Support.

Find out more

Warranty terms and conditions

You must register your warranty within 30 days of installation

 

Register your cylinder here

Register any other Santon products here

Your warranty terms and conditions are in the user documentation supplied with your product. Your warranty is a free period of cover and does not affect your statutory rights in any way.

Repair quotes

For a quote or to find out about our latest offers please call 0344 871 1530*

Opening hours

Cylinders All other Santon products
Monday-Friday 8am-6pm Monday-Friday 8.45am-4.50pm
Saturday 8.30am-2pm Saturday Closed
Sunday 8.30am-2pm Sunday Closed
Bank Holidays* 8.30am-2pm Bank Holidays* Closed

*excludes 25th December and 1st January (Closed)

*Prices are subject to change and our standard terms and conditions apply.