Aftersales

Aftersales

Santon aftersales comprises of heateam, our engineering support arm, and interpart, our parts division.

heateam is the service division of Baxi Group; based in Warwick. Our dedicated customer contact centre was voted seventh in the 2010 top 50 Call centres for Customer Sevice is supported by a national network of over 200 highly skilled engineers.

For more than 30 years interpart has provided the UK's heating industry with the parts and spares needed to meet the nation's demands for warm homes and hot water.

Repairs

Repairs

Call heateam on 0844 871 1530 to book a Santon product repair.

Read full details about Santon's product repair division heateam

Service Overview

Service Overview

Santon's aftersales service is provided by heateam - the service division of BDR Thermea.  With a first time fix rate of 95%, heateam engineers are all specifically trained to be experts on Santon products.

In Warranty Enquiries

In Warranty Enquiries

If your Santon product breaks down under warranty and your installer has not been able to resolve the fault, call heateam on 0844 871 1530.

Parts

Parts

To contact the Santon parts specialist interpart, call 0844 871 1540 or visit their website on www.interpartspares.co.uk.

Warranty Registration

Warranty Registration

It is important to register your appliance so that in the unlikely event that it breaks down we can minimise any inconvenience to you and your family.

Heateam Opening Hours

Heateam Opening Hours

The service division of the Baxi Group are available 363 days a year, taking calls from customers and installers.

Warranty Registration

Warranty Registration

It's important to register your warranty so we can keep any disruption to a minimum.